Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Kaulana Casino website, create or use a player account, deposit or withdraw funds, play games, or take part in promotions and other services we make available.

By visiting the site, registering an account, or using any of our services, you confirm that you have read, understood, and agreed to these terms and conditions (and any related policy pages referenced below). If you do not agree, please do not use the platform.

These terms are written to set clear expectations for both you and Kaulana Casino - so you know what you can expect from us, and what we need from you to keep the platform fair, secure, and compliant.

Who can use Kaulana Casino

Kaulana Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Make sure that online gambling is legal where you are located and that you are allowed to access our services.
• Not be located in a country or region where we restrict access.

We may restrict or block access in certain jurisdictions for legal, regulatory, licensing, risk, or operational reasons. Availability of games, payment methods, promotions, and features can also vary by location.

Account registration rules that protect you

To create an account, you agree that:

• The information you provide is true, accurate, and kept up to date (for example, your name, date of birth, address, email, and phone number where requested).
• Your account is registered in your own name and for your own use.
• You will not create multiple accounts to gain an unfair advantage, bypass limits, or claim promotions more than once.

We may limit the number of accounts permitted per person, household, device, payment method, IP address, or other identifier where this is reasonably necessary to protect the platform and prevent misuse.

Identity checks and account verification (KYC)

To keep the platform safe and meet compliance obligations, we may request verification at registration, before a withdrawal, or at any other time we reasonably consider necessary.

Verification may include requests for documents or information that confirm:

• Your identity and age
• Your address or residency
• Ownership of a payment method or funding source
• The legitimacy of transactions or account activity

If requested, you agree to provide accurate information promptly. In some cases, we may restrict deposits, withdrawals, or bonus access until verification is completed.

Your player account: keep it private, keep it secure

You are responsible for:

• Keeping your username, password, and login details confidential
• All activity that takes place through your account, whether or not it was authorized by you

Your account is personal. You must not share, transfer, sell, or allow anyone else to use your account, and you must not use the platform on behalf of another person.

If you believe your account has been accessed without your permission, contact support as soon as possible at support@kaulanacasino.com.

Deposits, withdrawals, and account balances

Kaulana Casino offers a range of payment options, which may include Bank Wire Transfer, Visa, MasterCard, Interac, Skrill, Neteller, MuchBetter, Sofort, Rapid Transfer, Zimpler, CASHlib, CashtoCode, and supported crypto options such as Bitcoin, depending on your location and eligibility.

Please note:

• Available payment methods, limits, fees, and processing times may vary by country, provider, currency, and verification status.
• We may apply reasonable security and compliance checks before approving deposits or withdrawals.
• Withdrawal requests may be reviewed prior to approval, including checks related to account security, payment method ownership, bonus conditions, and responsible gaming safeguards where appropriate.
• You are responsible for ensuring your payment details are correct. If you send funds to the wrong destination or use unsupported details, recovery may not be possible.

Your displayed balance may include real money funds, bonus funds, and promotional winnings - each may have different usage rules as described in the relevant promotion terms.

Bonus offers and promotion rules you should know

Promotions (including deposit bonuses, free spins, free chips, cashback, and VIP rewards) may have additional bonus terms that apply alongside these site terms. Always check the specific promotion conditions before opting in or entering a bonus code.

Common rules may include:

• Eligibility requirements (such as first-time deposit status or location)
• Wagering requirements and game contribution rates
• Time limits and expiry periods
• Maximum conversion or maximum withdrawal limits for certain no-deposit offers
• Game restrictions (for example, progressive jackpots and some bet features may be excluded)

At Kaulana Casino, examples of promotion conditions that may apply include:

• Only one active bonus at a time in many cases
• Some offers require opt-in or entering a code before play
• Certain bet types or low-risk wagering patterns may be treated as prohibited play when completing wagering requirements
• Progressive jackpots may be excluded from bonus play and/or bonus calculations

If promotion terms conflict with these general service terms, the specific promotion terms will usually take priority for that promotion.

For promotion-specific details, see the relevant bonus terms shown in the Promotions area and any dedicated bonus pages, where available.

Games and features: availability can change

We aim to provide reliable access to games and services across desktop and mobile. However, availability may be affected by:

• Your location, device, browser, or internet connection
• Provider updates, licensing restrictions, or game studio availability
• Maintenance, upgrades, or unexpected technical issues

We may add, remove, suspend, or limit games, promotions, or features at any time. We do not guarantee that any specific title, feature, payment method, or promotion will be available in every country or at every moment.

Fair play expectations and prohibited behavior

Kaulana Casino is built to be enjoyed fairly. By using the platform, you agree not to misuse the service or attempt to gain an unfair advantage.

Prohibited behavior may include:

• Using the site for unlawful purposes or in breach of applicable law
• Providing false or misleading information
• Fraud, payment manipulation, or chargeback abuse
• Collusion with other players or any coordinated play designed to exploit the platform
• Bonus abuse or attempting to claim the same offer multiple times outside the stated rules
• Using bots, scripts, automation, or unauthorized software to influence gameplay or platform performance
• Attempting to exploit errors, bugs, or unintended features (including game malfunctions or promotion misconfigurations)
• Allowing another person to access or use your account

If you notice an error or unexpected behavior (for example, an incorrect bonus credit), you should stop using the affected feature and contact support.

When Kaulana Casino may limit service or take account action

To protect players and the integrity of the platform, we may take reasonable action if we believe:

• These conditions of use or promotion rules have been breached
• Verification is incomplete, inconsistent, or raises security concerns
• Activity appears fraudulent, abusive, or otherwise suspicious
• The platform is being used in a way that undermines fair play or compliance requirements

Depending on the situation, actions may include:

• Limiting access to certain features or payment methods
• Suspending or removing promotion eligibility or bonus funds tied to misuse
• Holding a transaction for review
• Temporarily suspending an account while we investigate
• Closing an account in more serious cases

We aim to apply these measures proportionately and in a way that supports a safe, fair environment for all players.

Errors, malfunctions, and how we handle corrections

From time to time, issues can occur such as:

• Display errors (for example, incorrect balances or game information)
• Bonus or promotion crediting errors
• Game interruptions, disconnections, or malfunctions
• Transaction processing delays or duplicated entries

Where an obvious mistake or technical issue occurs, Kaulana Casino reserves the right to correct the error and address any resulting impact in a fair and reasonable way. This can include adjusting balances, voiding affected wagers where justified, or correcting promotion crediting to match the intended rules.

If you believe an error has affected your account, contact support with as much detail as possible.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. You are responsible for playing within your limits.

Kaulana Casino may provide responsible gaming tools such as deposit limits, time-outs, or self-exclusion options depending on your location and account settings. If you feel gambling is no longer enjoyable or under control, we strongly encourage you to use these tools and seek support.

You can also review our dedicated responsible gaming guidance here: Responsible Gaming.

Ownership of site content and permitted use

The Kaulana Casino website, including its design, branding, logos, text, original content, and software elements, is owned by Kaulana Casino or used under license from our partners.

You may use the site for personal, non-commercial purposes only. You must not copy, reproduce, republish, distribute, or commercially exploit any part of the platform without prior written permission, except where allowed by law.

Third-party providers and linked services

Some parts of the platform are delivered by third-party providers, including game studios, payment processors, verification partners, and technical service vendors. Their services may be subject to their own operational limits and availability.

The platform may also include links to external websites or tools. We are not responsible for the content or operation of third-party sites, and you should review their terms before using them.

Limits of responsibility

Kaulana Casino works to operate a secure and dependable service, but we cannot accept responsibility for losses or damages caused by circumstances outside our reasonable control, including:

• Internet or connectivity failures on your side
• Device, browser, or software incompatibility
• Service interruptions, maintenance, or provider outages
• Delays or failures caused by third-party payment or technical providers
• Your own errors (for example, incorrect payment details or accidental gameplay decisions)
• Events that prevent normal service operation (such as severe technical failures or other force majeure situations)

Nothing in these terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

Service provided “as is” and “as available”

The website, games, and related services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these rules

We may update these terms from time to time to reflect changes in services, legal requirements, security practices, or operational needs. The most recent version posted on the website will apply from the date it is published, unless a different effective date is stated.

We encourage you to review this page periodically, especially before depositing, withdrawing, or joining promotions.

Related policies you may need to review

These site terms are supported by other important policies, which may apply depending on how you use the platform. Please review them when relevant:

• Privacy Policy
• Cookie Policy
• AML/KYC Policy
• Promotion-specific rules shown in the Promotions section and any bonus pages

Contact Kaulana Casino support

If you have questions about these conditions of use or how the platform works, our support team can help.

Email: support@kaulanacasino.com Live chat: available on-site

Using Kaulana Casino should feel clear and well-structured. These service terms are here to set fair expectations, protect players, and keep gameplay and promotions running in a safe, responsible way. Continued use of the platform means you accept the current version of these terms.